The beginning till the end of my time here was great! The free shuttle bus, the overall room, the private indoor onsen (rock bath) I booked and the food was wonderful! All the staff were professional and very friendly. Highest level of customer service and hospitality!. As an English speaker and I barely know any Japanese, the staff were really kind and tried their best to communicate with me which I am thankful for. Only con I have here is the location, but other than that I was able to relax and I would love to come back here in the future. Thank you!
Rodrigo
helmikuu 2025
We stayed two nights on the breakfast & dinner plan. Food was exceptional. We left all meals absolutely stuffed on delicious food. Ingredients where often locally sourced and the menu changed completely between the two days. The private stone bath attached to the room was huge and very comfortable. Water temperature was easily adjustable. And other than a little debris from the stone which is natural everything was very clean. Staff were lovely and very accomodating. I would definitely visit again when I have the chance.
Irina
lokakuu 2023
The garden was beautiful. we liked how we can feed carps in the pond. Kids enjoyed it a lot. The hot spring was wonderful and very relaxing as well. The foods were very delicious.
Yuko
kesäkuu 2023
From the moment you drive up until the moment you drive off the staff make it their mission to make you feel like the only customer there. They label themselves as a hotel and resort and resort they are! Your every want, need and wish is met before you even know you need it. My partner and I speak limited and quite broken Japanese and a few of the staff had conversational English which was a huge help for us especially dissecting the dinner/breakfast. We book a room with private bath and loved the convenience and experience, unlike anything we’ve had before. I 100% suggest the half board option(traditional Japanese breakfast and dinner included)!the meals are very well thought out and delicious!
Emma
huhtikuu 2023
I really enjoyed the outdoor onsen at the back of the accommodation. It provides full privacy and unlimited accessibility. The accommodation unit is spacious, and beds are comfortable. The meals were authentic and delicious in decent portion as well. It's relevant smooth to navigate from Tokyo city to this location using public transport.
Kerry
toukokuu 2024
While the location may be a bit far from the town centre, it's perfectly serene and beautiful. It's worth the trek! Our room faced the mountains and it was so calming and peaceful in the morning. The staff was so friendly and accomodating, even helping us with an early morning taxi call.
Audrey
marraskuu 2023
The property is beautiful, the scenery, the pond with the koi fishes and the nice music you can hear in the lobby among other things makes Ishinoya a very special place. Also the staff are very nice and the service is excellent.
David
maaliskuu 2023
Very nice Japanese old day style house type. Staffs are very friendly and helpful. Onsen bath is lovely. Breakfast is really good.
Chaya
huhtikuu 2023
Loved onset and room
Damien
helmikuu 2024
Meal & hot springs was really good
Hung
toukokuu 2024